Where will series subscriptions continue to be supported?
Series subscriptions will only be available on Amazon.com. Please see FAQ 2 below on what steps you need to take to ensure all your series subscriptions move over to Amazon. Unfortunately, series subscriptions for customers outside the US will not be available. As a result, active subscriptions will automatically be turned off once the shopping experience moves from the Comixology website to Amazon. To stay up-to-date on new releases for your favorite creators use the “Follow” feature on your country’s Amazon website. You can search for your favorite creator and click “Follow” to get those updates.
I’m a US customer with a series subscription. How do I set up 1-click pay on Amazon so I can continue reading my subscriptions?
If you enabled 1-Click payment by February 10th, your series subscriptions will automatically move over to Amazon. If you didn't have 1-Click payment enabled by February 10th, your subscription was not moved and you will need to manually re-subscribe to each of your series on Amazon. If you already have 1-Click set up, we’ll email you once those series have moved over. If you don’t have 1-Click payment set up, please follow this link.
What is 1-Click and why do I need it?
1-Click Payment is a payment option on Amazon that allows for super fast purchasing, literally 1-Click! Setting up this payment method is required for any service that auto-charges your account, like series subscriptions on Amazon. Once you've placed your first order using a credit or debit card as payment on Amazon, these payment details are automatically stored as your default “Buy Now” payment preference. These payment preferences are also enabled for Alexa, Kindle, and other digital purchases that you can purchase immediately, using 1-Click payments.
What should I do if something went wrong or some of my subscriptions didn’t move over?
You can always contact our support team for help by emailing us directly at support@comixology.com or contacting Amazon support. Eligible series for US customers will continue to be available for you to re-subscribe on Amazon.
